TERMS AND CONDITIONS – SOBER COACHING
The Terms and Conditions below apply to all coaching packages provided by Mélanie Duriez (“the coach”), to any individual (“the client”). These Terms and Conditions constitute the contract for the service between Mélanie Duriez and the client.
The term “coaching” covers Sobriety and Wellbeing Coaching for clients, provided under the relevant coaching package the client purchases.
The client understands that Melanie Duriez does not provide “recovery” or “rehabilitation” services; and none of the packages provided by the coach are appropriate for individuals that are medically dependent on alcohol. Coaching is not a substitute for professional mental health care or medical care.
Coaching Disclaimer
Session Frequency and Schedule
The coaching schedule will be arranged between the coach and the client, and the first session can be booked up to four weeks in advance. Mélanie Duriez will recommend the frequency of coaching sessions based on the package selected by the client. This schedule is not binding and may be altered and adjusted by mutual agreement. Session times are approximate but may be shorter if the session reaches a natural close prior to the maximum session time being reached.
4 Sessions Package
One 75-minute session followed by three 60-minute sessions will be provided. These sessions take place in no more than a span of 6 weeks. To enable “homework” to be carried out by the client, the second session should be no sooner than 7 days after the first. The third and fourth sessions will mainly cover progress, areas of challenges with obstacles, new plans if needed and determination of future sessions to be purchased if both the coach and the client would like to continue.
Format of Sessions
All session types are by video call by Zoom. In the event the client is local to Mélanie Duriez, an in-person session can be arranged. Telephone sessions are available if required. The coach will provide the client with the meeting details prior to any appointment via email. It is the client’s responsibility to ensure they have functioning technology and are in an appropriate setting at the agreed time of the session.
The coach will ensure they are available for the session at the agreed time. Should it be impossible to complete a session due to technological issues on behalf of the coach, the session will be rescheduled at the first possible convenience for both the coach and the client.
Session Fees and Payment
All prices are inclusive of GST and QST sales taxes. In return for the fees payable by the client, Mélanie Duriez agrees to provide the service as described above and in accordance with the terms and conditions set out within this document.
The client agrees to pay fees for the service in advance of the first session.
Coaching Packages
Fees for each package are outlined on the website. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.
Dates and Times of Sessions
This will be confirmed by the coach by email prior to the session. In the unlikely event the coach has a calendar clash at the time of booking, a mutually agreeable time will be arranged, or refund offered as applicable.
Subsequent sessions will be arranged between the coach and client. Where possible, electronic invitations including zoom links will be emailed to the client by the coach as soon as possible after arranged.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions.”
Between Sessions
Mélanie Duriez may assign the client tasks or exercises (“homework”) to complete between coaching sessions. There is no obligation on the client to complete these, but not doing so may slow the client’s progress in gaining their desired goals.
Rearranging Sessions
If a client needs to rearrange a coaching session, they should provide at least 24 hours notice. Where possible, Mélanie Duriez will try to accommodate rearranged appointments within 24 hours notice, however this may not be possible. No refunds are possible for appointments that are unable to be scheduled in line with the coaching schedule. In exceptional circumstances, Mélanie Duriez may need to rearrange a coaching session. In those instances, the client will also receive 24 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 3 months of the payment. Failure to do this will result in their fee being forfeited.
Confidentiality
Personal information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, except where required by law or where action might be necessary to prevent harm to the client or someone else. Client details will be kept securely by Mélanie Duriez in line with the requirements of the law and any professional indemnity insurance policies. Client details will never be used for marketing purposes except for those opted into by the client on the client agreement form. Any subsequent request to opt out of marketing received by Mélanie Duriez via email will supersede the initial agreement.
Termination of Coaching Mid-Package
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, or conflict of interest, or other reasons, Mélanie Duriez can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by the coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided, proportionate to the package fee. Should the client need to terminate coaching prior to completion of the package, any refunds will be at the discretion of the coach.
Refunds
Refunds will be issued when services have not yet begun to take place. Refunds cannot be given for provided memberships to The Sober Club.
Responsibilities
In line with all coaching, the client has sole responsibility for making important decisions in their life with regards to sobriety and other goals. The coach has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in their relationship with alcohol or to achieve their desired outcomes or goals.
Variation of Terms and Conditions
Any changes to these terms and conditions intended to take effect prior to the conclusion of a package will only have effect if agreed by both the coach and the client and confirmed in writing by email by the coach.
Governing Law
This contract is governed by the law of Quebec and Canada, whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
TERMS AND CONDITIONS – REIKI
The Terms and Conditions below apply to all Reiki treatments packages provided by Mélanie Duriez to any individual (“the client”). These Terms and Conditions constitute the contract for the service between Mélanie Duriez and the client.
The contents of this website are for informational purposes only. They are not intended to be a substitute for professional medical advice, diagnosis, or treatment.
Reiki practitioners do not diagnose conditions, nor perform medical treatment, prescribe substances, or interfere with the treatment of a licensed medical professional. All reiki treatments received from Mélanie Duriez are not to be construed as a substitute for medical diagnosis, or treatment. Only a licensed medical professional is deemed qualified to make any diagnosis or give treatment recommendations. It is the client’s responsibility to consult with a medical professional prior to Reiki treatment.
All prices are inclusive of GST and QST sales taxes. Remote sessions are to be paid upon confirmation of booking.Appointments not attended or cancelled with less than 24 hours notice will be charged at 100% of the full treatment session.